Thank you for shopping with HN Globe. We work to ensure that every customer receives quality products and a smooth shopping experience. This policy explains how returns, refunds, and exchanges are handled.

Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The item is unused, in its original packaging, and includes all accessories.
  • The request is made within 30 days of receiving the order.

Items that cannot be returned include:

  • Products marked as final sale
  • Used or damaged items caused by customer handling
  • Items without original packaging
  • Perishable, intimate, or hygiene-related products

Return Process

To begin a return, please contact us at info@hnglobe.com with your order number, product details, and reason for return. Our support team will guide you through the process.

Once approved, you will receive return instructions. Please do not ship items before receiving confirmation from our team.

Return Shipping Costs

  • If the return is due to an error on our side such as damaged, defective, or incorrect items, we will cover the return shipping cost.
  • If the return is for any other reason, the customer is responsible for return shipping charges.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

Refunds are issued to the original payment method within 5 to 10 business days.
Please note that processing times may vary depending on your bank or payment provider.

Refunds are not granted if:

  • The item shows signs of use
  • The product is damaged by the customer
  • Parts of the item or packaging are missing
  • The return request is submitted outside the return window

Exchanges

If you received a defective or incorrect product, we can replace it with the same item at no extra cost. Exchange requests must be made within 30 days of receiving the product.

If an exchange item is unavailable, a refund will be issued instead.

Order Cancellations

Orders may be cancelled before they are shipped. If the order has already been processed or dispatched, cancellation is not possible. In such cases, you may request a return once the item is delivered.

Damaged or Missing Items

If your order arrives damaged or missing items, please contact us within 48 hours of delivery with photos and order details. We will resolve the issue promptly.

Contact Us

For any questions regarding returns or refunds, you may reach us at:

HN Globe
2nd Ave Ste 550 2124, Miami, FL, 33131, USA
Phone: +1 (760) 762-8006
Email: info@hnglobe.com